We collect different types of information, including Personal Information, in connection with our Services and website.

A. Information You Provide Directly

This includes any information you provide to us when you contact us, request a quote, enter into a contract for services, or use our website forms. This may include:

• Contact Information: Name, email address, phone number, and mailing address.

• Business Information: Company name, title, and other professional details.

• Project Details: Information about your video project, including concepts, scripts, and any personal data included within the content you provide us for production.

• Financial Information: Payment information for services (processed securely via third-party providers, see Section 3).

• Communication Content: Any information you provide in emails, chat, or other communications with us.

B. Information We Collect During Video Production

As a video production company, we may collect information inherent in the content we create for you, which may include:

• Visual/Audio Data: Images, video footage, and audio recordings of individuals involved in the production (e.g., actors, staff, interview subjects) as required by the project. For this content, you, our client, are typically the data controller, and we are the processor. Our obligations regarding this content are primarily governed by our separate Service Agreement.

C. Information Collected Automatically (Website)

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• Usage Data: Information about how you access and use the website, such as IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.

• Cookies and Tracking: We may use cookies, web beacons, and similar technologies to track activity on our website and hold certain information. (See Section 6).

We use the information we collect for the following purposes:

• To Provide Services: To fulfill our contractual obligations, including planning, shooting, editing, and delivering your video projects.

• To Communicate: To respond to your inquiries, provide customer support, and send administrative information about your project.

• Marketing: To send you updates, promotions, and news about our Services, where permitted and in accordance with your preferences. You can opt-out at any time.

• To Improve Our Website: To analyze usage trends, understand visitor preferences, and optimize our website and service offerings.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your Personal Information. We may share your information only in the following circumstances:

• Service Providers: We may share data with third-party vendors and service providers who perform services on our behalf (e.g., website hosting, payment processing, professional accounting, cloud storage). These parties are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the personal safety of users or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction.

• With Your Consent: We may share your Personal Information with third parties when we have your explicit consent to do so.

We take reasonable steps to protect the Personal Information you provide to us from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free. You are responsible for keeping your access credentials confidential.

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of our business relationship and a reasonable period thereafter for administrative and archival purposes.

Our website uses "cookies" to collect information and improve your experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Depending on your location, you may have the right to access, update, or delete the Personal Information we hold about you. If you wish to exercise any of these rights, please contact us using the information in Section 9.

Our Services are not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect Personal Information from Children. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email:‍ ‍info@capturethesole.com Phone: (904) 376-0420